Contact Us

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Visit

By Appointment

Contact

info@tunalien.com

Faq

Do you ship items overseas?

Yes, we do ship items overeseas. Please notice that there is a flat shipping rate on top of your purchase fee and we are not responsible for any handling fee and custom fee charged by the destination custom. We will inform customer at once when the item is shipped and provide a tracking code.

All UK delivery is free of charge.

I would like to join your Clothing library membership, but I am not living in the UK, can I still join it?

Yes, we welcome you to join our clothing library and get all the membership benefits, however, there will be a fee for delivering items to you and you will be responsible for the return delivery fee.

Although it maybe difficult for you to join our monthly fashion events physically, you can watch them online with dedicated links.

How does your clothing collection work?

We will have a virtual meeting online first and decide which item(s) we will take. Then, we will arrange collection between 10am to 8pm UK time. At the moment, we can only arrange UK collection. After receiving the item(s), we will issue a 15% discount code for you to purchase our items.

What is your refund and return policy?

You can require a refund in 14 days after receiving the items, but you will be responsible for the return delivery fee. Please note that we do not issue refund for clothing library membership.

For more information, please see our Return and Refund Policy page.

Do you offer alternation service for your items?

Yes, we customise items for our customers to fit their needs. We will let customers know the quote for alternation after consultation.

Can you ensure the items are clean?

The answer is yes. Keeping the materials and items clean at all time is important for us, because we would like to ensure they are safe for everyone. 

We require the unwanted items to be cleaned before collection. We check all the items before redesigning process. We use UV light to sanitise the items and wash them or dry clean them if necessary. We check the items again before members borrowing them from the Clothing Library.